Make a Complaint
This section provides information on how to complain about a chiropractor
We can only consider complaints against registered chiropractors – you can check on our search function on the homepage.
If you are concerned that someone may be calling themselves a chiropractor but is not registered with us, please click here.
We advise you read the following sections in full before making a complaint.
Anyone can make a complaint or raise a concern about a chiropractor. This includes patients, their families, members of the public and other healthcare professionals, including fellow chiropractors.
All chiropractors must have a complaints procedure in their practice and deal with complaints promptly and fairly. So it may be worth trying to solve the problem first with the chiropractor. If you are not satisfied with how the chiropractor deals with your complaint, they must tell you that you have the right to complain to us. We fully appreciate that you might prefer to contact us straight away, rather than complain first to the chiropractor. To do so, please continue reading this page to find out how.
This will depend on the details of the complaint. We aim to investigate complaints in as short a time as possible. Sometimes cases can take longer than a year before they are complete.
We can consider complaints relating to:
We are unable to investigate:
All chiropractors must have insurance to cover claims made against them and will provide details if you ask them. For more information about compensation or a refund of fees you could contact a solicitor, Citizens Advice or the chiropractor’s professional association.
We will not usually investigate allegations of the following matters. This is because legally they are not complaints of unprofessional conduct or professional incompetence. Please note that this is not an exhaustive list.
Find out how to complain about someone who is describing themselves as a chiropractorFind out More
This section provides information for chiropractors and other health professionals, including fellow chiropractors, who have concerns about a chiropractor.Find out More